Shipping & Returns

1. Order Processing

Orders are typically processed on business days, subject to product availability and verification. While we aim to fulfill orders promptly, processing times may vary based on volume, inventory, and other operational factors.

2. Shipping Methods & Carriers

ANDM Labs offers one or more shipping options that are displayed during checkout. Available carriers, estimated delivery windows, and associated costs will depend on your shipping destination and the selected service level.

All shipments include tracking information, which will be sent to the email address you provide with your order once the package has been dispatched.

3. Delivery Estimates

Any delivery dates or timeframes shown at checkout are estimates only and are not guaranteed. Delays can occur due to carrier operations, weather, customs inspections, or other factors beyond the control of ANDM Labs. We are not responsible for delays once the package has been transferred to the carrier.

4. Risk of Loss & Title

Title and risk of loss for products pass to you when the order is handed to the carrier for shipment. You are responsible for ensuring that the shipping address provided is accurate and that someone is available to receive and appropriately store the products upon delivery.

5. Condition on Arrival

You should inspect all shipments immediately upon delivery. If you believe any items are missing, incorrect, or damaged in transit, please contact ANDM Labs as soon as possible with your order number, photos (if applicable), and a description of the issue so we can review and assist.

6. International Shipments

For orders shipped outside the United States, you are responsible for any customs duties, taxes, or import fees assessed by authorities in your jurisdiction. It is your responsibility to confirm that ordering and importing research‑grade materials is permitted in your location.

7. Returns & Final Sale Policy

Because ANDM Labs products are intended for specialized research and must be handled in a controlled manner, all sales are generally final once an order has shipped. We do not accept returns or restock products that have left our chain of custody.

If you believe there is a fulfillment or quality concern with your order, contact us as soon as possible so we can review the specific circumstances and determine if any accommodation is appropriate.

8. Order Changes & Cancellations

Requests to change or cancel an order should be submitted promptly after checkout. Once processing has begun or the order has been shipped, changes and cancellations may no longer be possible. We will make reasonable efforts to assist, but cannot guarantee that late requests can be accommodated.

9. Shipping Questions

If you have questions about shipping options, delivery timelines, or need to report an issue with your order, please contact us through the Contact page and include your order number and relevant details.